Terms & Conditions


All prices on our website are quoted in pounds sterling (£). Price may be subject to change without notice, but we will always inform you of any price change prior to processing your order. Any pricing structures seen on our website may differ if your order requires express delivery or is bespoke in any way. You will be fully informed of your price before your order is confirmed.

All delivery is charged to a UK address. If you have requested delivery outside of the UK please note that you will have to pay extra delivery at a later stage when we know the total cost of the order.

Payment terms:

We accept all major credit and debit cards. You can also pay by BACS or cheque. Orders will not be processed until payment has cleared unless you have an account with us. All card payments over £500 will be subjected to a 2% surcharge.


Once your payment has been received, we will send you a visual proof for you to check carefully and approve before we print. Once your visual proof has been approved we start processing the order immediately and although we try and accommodate cancellations, we can’t guarantee that we will complete them and you may be liable for the full order price.

Visual layout approval:

 Ultimate will send you a visual for final approval. Once you have approved the visual layout your decision is final. Extra charges may be applied should you wish to make further changes to approved visuals.

We will not proceed until you have approved the visuals.

Artwork details:

You agree that you have read and understood them and that the artwork supplied is in accordance with these guidelines. If you need any help just contact us.

If the artworks files are not print ready and, therefore, do not match our guidelines we will try to recreate the artworks free of charge, or there may be a small charge. Artwork files that are not as per our artwork guidelines may still be printed, but the quality of the print may be lower than we would like.

You accept full responsibility and confirm you have either provided print ready files, discussed this with us prior to payment, or are happy to pay a small charge, and also confirm that we will not be held responsible for sub-quality print finishes that are caused as a result to sub-quality and non-print ready artwork files.

You must state specific print sizes if required. Failure to do so will mean we will use our expertise, or print according to limitations.

You must state Pantone colour specific references if they apply. Failure to do so will mean we will use our expertise to best match on screen colours.

Artwork disclaimer:

We will print the artwork you supply us. When uploading or emailing us any artwork, you give full consent to print the artwork or designs. You confirm that the artwork is yours to use, and/or free from Copyright infringement. You accept full responsibility in the event of any Copyright infringement, and will fully indemnify The Ultimate Promotion Co. Ltd. by emailing us or uploading artwork, and upon payment, you accept this disclaimer in full.


Cancellations may be subject to a charge due to the fact that we may have already ordered stock, prepared artwork or re-organised production of other jobs. Please note that a minimum charge of 15% will stand. This is a restocking charge we get charged by our wholesalers.

When paying for any order, you accept these terms and conditions.

Online – sizes and colours:

Please note, we order blank clothing, garments and products from wholesaler distributors, and then customise these items with printing and embroidery for our clients. All sizes and colours shown online on the catalogues are not under our control, and we cannot be held accountable for colour variations from on screen colours to real product colours, nor can we be held responsible for sizing issues. You order the sizes and colours you require at your own risk. We highly recommend ordering samples to ensure these problems are not encountered although these are non-returnable but can be used for your order if returned.

Complaints procedure:

We take complaints very seriously and we are unhappy if you’re not entirely satisfied with our services. If you wish to make a complaint or request a reprint or refund, please contact us with full details and images where possible.

Print / embroider only service – where you supply us with the garments:

We offer a print / embroidery only service whereby you can purchase the garments separately and then send them to us to be customised. When you use this service from us you understand that you’re sending the garments to us at your own risk.

If they are lost in transit we will not be held responsible. You must track the delivery and handle any issues that arise. In addition, we recommend test prints to ensure that the products are suitable for the printing technique that you require. We keep a keen eye on our quality control process, but, if you are supplying the products and there are problems with the print or damage to the garments due to the printing, that are not related to the print quality, we will not be held responsible for any of the cost of the garments / products.

You accept a 10% spoilage rate where we will not be responsible for the cost of damage caused due to printing, embroidery or the customisation process.

In addition, with print only orders:

When you are supplying the goods for customisation, the stated deadline is our target deadline, we cannot guarantee this until we receive the goods for inspection. In addition, although at quoting stage we assume we can complete the customisation, sometimes factors unknown to us at quoting stage can complicate an order, and mean we may have to cancel and refund. We will always do our best to meet your deadlines and complete your orders to our best ability, but in the case of print only orders, you understand that the order may be cancelled upon receipt of the goods and that the deadline will be confirmed when we physically receive the goods for the specific order.

Express orders:

For express order where delivery is required within 5 days you must be aware of the following information. We will do our best to meet our client’s deadlines, but sometimes, on rare occasions, factors beyond our control impact on our ability to fulfil orders. Stock levels, wholesaler despatch mistakes and delivery problems can arise, which are factors beyond our controls. In the event of such occasions, sometimes we have to make decisions on behalf of our clients to ensure that we’re always doing our utmost to fulfil the order. This can mean substitution of garment brands and size changes or enhanced delivery services where extra charges may be applied. We will always try to find the time to get approval from our clients for these changes, but as you will be aware, this is not always possible. When entering into an express order, you must accept these conditions and take this in to consideration in the event of ultimate problems with orders. We ask that you appreciate the effort we will go to meeting your order when discussing remedy of such rarely occurring scenarios.

Privacy policy:

Any contact with The Ultimate Promotion Co. Ltd. requires you accept our privacy policy.

Email privacy and communication policy:

Upon submitting your basic details or a full quote form, one of our sales team will contact you with a price or a request for more information so we can assess your printing and/or embroidery needs. We may also send you emails in the future about offers, promotions or other company information.

We may collect Personal Information you provide about other people, such as their name and physical address (for example, when we ship products at your request). This Personal Information is used for the sole purpose of completing your request. By submitting a quote request, you accept and agree to this privacy and communication policy.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If, for any reason, you would prefer not to receive further updates from The Ultimate Promotion Company Ltd, please email sales@ultimatepromotions.co.uk.  Rest assured we will remove your data from our marketing lists with immediate effect.


The Ultimate Promotion Company Ltd.

Unit 1, Fenbright Works,  Northbridge Road,  Berkhamsted, Herts, HP4 1EH

Tel:  01442 264 288 / 0845 1999 778